Refund policy

All Sales Are Final, Subject to Applicable Law

Due to the collectible nature of trading cards and hobby products, all sales are final unless an exception is specifically stated in this policy or required by applicable law.

Lovo Games, LLC, doing business as Lovo Games, does not offer refunds, returns, or exchanges for buyer's remorse or changes in preference. Exceptions may apply if we ship the wrong item, an item arrives damaged, a product has a verified manufacturer defect, or another remedy is required by law.

If there is an issue with your order, please contact us within 48 hours of delivery or pickup when possible so we can review the issue promptly. This requested reporting timeframe does not limit any rights that cannot legally be restricted.

If an error was made on our end, we will work with you to determine an appropriate resolution.

Singles

Due to the rapidly changing nature of the trading card market, all single card sales are final, subject to applicable law and the exceptions described in this policy.

Returns or exchanges are not accepted solely because of:

• Changes in market value

• Card bans or restrictions

• Card reprints

• Buyer's remorse

• Deck changes

• Tournament results

If we shipped the wrong card or significantly misrepresented its condition, contact us within 48 hours of delivery when possible. Please include your order number and clear photos so we can review the issue.

Sealed Products

All factory-sealed products are final sale, subject to applicable law and the exceptions described in this policy.

Opened products are not eligible for return or exchange for buyer's remorse or a change of preference. This includes, but is not limited to:

• Booster packs

• Booster boxes

• Elite Trainer Boxes

• Collection boxes

• Tins

• Bundles

• Starter or Structure Decks

• Any item with a broken or removed factory seal

If a product arrives damaged, is incorrect, or has a verified defect, contact us so we can review the issue.

Order Issues: Incorrect, Damaged, or Missing Items

If your order contains an incorrect item, arrives damaged, or is missing an item, please contact us within 48 hours of delivery when possible.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging, if applicable

We will review the information and determine an appropriate resolution, which may include a replacement, refund, or another remedy where appropriate or required by law. A delay in reporting an issue does not eliminate any consumer rights that cannot legally be restricted.

Order Cancellations Before Dispatch

Customers may cancel an eligible order through Shopify within one hour of placing the order, provided the cancellation option is available for that order.

After the one-hour window closes, contact Brandon@lovogames.com with your order number as soon as possible. We will make reasonable efforts to help if the order has not been processed or shipped, but cancellation cannot be guaranteed.

Because orders may be processed and shipped the same day, we cannot guarantee that an order can be stopped once fulfillment has begun. If a cancellation is accepted, any refund will be issued in accordance with our policy and applicable law.

Order Amendments Before Dispatch

Customers may request changes to an order before it has been dispatched or prepared for pickup. Requested changes may include correcting a shipping address, changing an item, or updating order details.

Contact Brandon@lovogames.com promptly with your order number and the requested change.

We will make reasonable efforts to accommodate amendment requests, but changes cannot be guaranteed once fulfillment has begun. Changes may affect the order total, shipping charges, or estimated delivery date. Any additional charges will be communicated before they are applied where required.

Orders After Dispatch or Pickup

Once an order has been dispatched, it generally cannot be canceled or amended through our normal order processing system.

If you need to make a change after dispatch, contact Brandon@lovogames.com with your order number. We will explain any available options, which may depend on the shipping status and carrier restrictions.

For shipped orders, any return, refund, replacement, or other resolution will be handled under this policy, our Shipping and Delivery Policy, and applicable law.

Orders that have been picked up cannot be canceled through the normal cancellation process after pickup is complete. Any applicable remedy for an incorrect, damaged, defective, or otherwise legally eligible item will be reviewed under this policy.

Preorders and Special Orders

Preorders and special orders may have specific cancellation terms. Any applicable cancellation fees, restrictions, or non-refundable terms will be disclosed before purchase where required.

Customers who wish to cancel a preorder or special order should contact us as soon as possible. All applicable legal rights remain unaffected.

Buylist, Trades, and Store Credit

Buylist transactions, trade-ins, and purchases made with store credit are generally final once the transaction has been completed and payment or store credit has been issued, subject to applicable law and any agreed transaction terms.

Tournament and Event Entries

Tournament entry fees, event registrations, and reserved event seats are generally non-refundable unless the event is canceled by Lovo Games or a refund is otherwise required by applicable law.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by applicable law.

Contact Us

For questions about cancellations, order amendments, returns, refunds, or order issues, contact:

Lovo Games, LLC, doing business as Lovo Games

10158 S Parker Rd, Suite 105
Parker, CO 80138
United States

Email: Brandon@lovogames.com

Please include your order number when contacting us about an existing order.

Nothing in this policy excludes, restricts, or waives any consumer rights or remedies that cannot legally be excluded, restricted, or waived.