Shipping policy

1. Shipping Locations

Lovo Games, LLC, doing business as Lovo Games, currently ships orders to addresses within the United States. We use the United States Postal Service (USPS) to ship customer orders.

2. Shipping Costs

Shipping charges are calculated at checkout based on the order and the available shipping options.

Free Shipping: Orders totaling $200 or more qualify for free shipping, subject to the applicable terms and conditions displayed at checkout.

Any applicable shipping charges will be shown before you complete your purchase.

3. Order Processing Times

Most orders are processed within 1–2 business days after the order is placed and payment is confirmed.

Processing time is separate from transit time. Orders placed on weekends, holidays, or during periods of unusually high order volume may require additional processing time.

Preorders and items with a specific release date may have different processing and shipping schedules.

4. Estimated Delivery Times

After an order has been dispatched, delivery typically takes an estimated 2–5 business days.

Delivery times are estimates, not guarantees. Actual delivery may vary depending on the destination, USPS operations, weather, holidays, and other circumstances outside our control.

The estimated delivery timeframe begins after dispatch, not when the order is placed.

5. Tracking Information

When tracking is available for your shipment, tracking information will be provided to the customer using the contact information associated with the order.

Customers can use the tracking information to check the status of their shipment through USPS.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your shipping address, contact us immediately at Brandon@lovogames.com and include your order number. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, we will contact the customer to discuss available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

7. Delayed, Lost, or Misrouted Shipments

Lovo Games ships orders using USPS. Delivery dates and timeframes are estimates and are not guaranteed.

If your order is delayed, appears lost, is delivered to the wrong location, or has tracking information that indicates a possible delivery issue, please contact Brandon@lovogames.com with your order number and tracking information. We will review the issue and, when appropriate, work with USPS to investigate.

Responsibility for Additional Costs

Lovo Games will review each shipping issue based on its circumstances and applicable law.

Errors caused by Lovo Games: If we ship an incorrect item or an order is misrouted due to an error on our part, we will cover reasonable additional shipping costs necessary to correct the error.
Carrier delays, loss, or misrouting: We will investigate the issue and work with the customer toward an appropriate resolution. Depending on the circumstances and applicable law, a resolution may include reshipping the order, issuing a refund, or another appropriate remedy. Additional shipping or replacement costs will be handled based on the circumstances and applicable law.
Incorrect customer-provided address: Customers are responsible for providing an accurate and complete shipping address. If an order cannot be delivered or must be reshipped because the customer provided an incorrect address, the customer may be responsible for reasonable additional shipping costs where permitted by law.
Other circumstances: If an issue involves multiple causes or circumstances outside either party's control, Lovo Games will review the available information and determine an appropriate resolution consistent with applicable law.

We will communicate with the customer about any proposed additional charges before applying them where required by law. Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded.

8. Additional Shipping and Replacement Costs

Lovo Games will not automatically charge customers additional shipping or replacement costs when an order is delayed, lost, or misrouted. We will investigate the issue and determine an appropriate resolution based on the circumstances and applicable law.

If the issue results from an error by Lovo Games, we will cover reasonable additional shipping costs needed to correct that error. If the issue results from an incorrect address or other action by the customer, reasonable additional costs may be the customer's responsibility where permitted by law. Any additional charges will be communicated before being applied where required by law.

Nothing in this policy limits any rights or remedies required by applicable law.